These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on KyLeads so you as the buyer have a consistent experience and know what to expect from all. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Why a refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- You don’t want it after you’ve used it for a while.
- The item did not meet your expectations.
- You simply change your mind.
- You bought an item by mistake.
- you do not have sufficient expertise to use the item.
If you can’t come to an agreement about a refund, you can raise a dispute and have KyLeads investigate the matter. We will make a decision based on all available information and you agree that our decision is final.
Taking into consideration the above information, KyLeads offers a 14 day money back guarantee.
The 14 days starts counting AFTER you’ve successfully completed your trial.
If you wish to collect a refund after 14 days then your case will have to be reviewed by our team.
We’re humans just like you. If your the situation is exceptional then we’ll do our best to work something out.