Navigating the contemporary business landscape requires more than just providing a product or service; it demands a keen understanding of customer sentiments. In this era of connectivity, customer feedback serves as a valuable compass, guiding organizations toward success. The essence of understanding and interpreting customer sentiments lies at the heart of effective decision-making and continual […]
Many fledgling online businesses tend to put all their energy into attracting traffic. However, they might miss the mark by forgetting that having a bunch of visitors doesn’t count for much if they’re not actually buying or taking action. The real deal is conversions – those are the victories you’re after. Most of the time, […]
There are shocking statistics around the number of businesses that fail. Some sources say as many as 90% don’t make it beyond a few years. It shows that starting a business is hard work and many things can go wrong. There are many internal and external environmental factors that can impact your ability to become […]
SaaS customer retention only happens when you have customer satisfaction (or if people have no other choice). I digress. Customer satisfaction is essential to any business. The challenge, however, is that many businesses find it difficult to keep their customers happy and to come back time and time again. Even when you think that there […]
Many customers will often give you straight-to-the-point feedback when you run a traditional brick-and-mortar business. If they’re unsatisfied with your customer service, they complain, and you fix it. And if more customers constantly ask for a particular product brand, you simply add it to your inventory to satisfy them. With 95 percent of people sticking […]
Roughly one year ago, I started looking into hiring software developers to build KyLeads and plot world domination. It proved to be more of a challenge than I’d anticipated. I went in thinking it couldn’t be more difficult than hiring a virtual assistant. I was wrong. Before I started KyLeads, my only experience hiring tech […]
A few weeks ago, we were throwing around ideas about how we could build awareness and an email list for KyLeads ahead of our beta launch. We’ve been blogging and creating content on other platforms so that was bringing in a few visitors every day. We needed something that was relatively cheap because we had […]
There’s a well-trodden path for developing a viable startup. Come up with an idea, build an MVP, and do beta testing to catch bugs while making the startup better. It’s simple right? One thing I’ve learned is that simple is NOT the same as easy. After four months and tons of beta testing lessons, we’ve […]
Have you heard this startup narrative? Come up with an idea, build it, launch to an audience that accepts you wholeheartedly, and watch the money roll in. While that may happen to a select few, it’s a bit different for us mere mortals. Before your product is ready for prime time, it needs to be […]
Medium has been around for a while. Some people sing its praises. Others are vocal about how Medium continues to change their business model to their detriment Whatever. That’s not why I’m on Medium. Though I’ve been republishing articles on the platform for a while, I’ve never focused on it. It’s never been and will never […]
